Have you ever experienced a flight or airline/airport crew gone wrong? And it went wrong not because of your own doing. Well, a while back on my NOLA post, I mentioned the nightmare of a flight we had on our way to New Orleans. I didn’t elaborate then…so this is my follow up post on what I’ve learned and what I would recommend in the future.
- For starters, I recommend flying direct to your destination. (Flying back home on a connecting flight is not so bad…after all, I’d rather start a vacation quickly and end it slowly.) There’s nothing worse than starting your trip on the wrong foot. That flight we booked to New Orleans had a connecting flight in Salt Lake City, Utah. However, because the grounds crew or the airline crew didn’t want to shut the airplane door, we waited on the tarmac for more than an hour. Then, the door was finally shut, we pulled back a little, but as unusual as this was…we pulled back to the gate and stayed there for another 45 minutes! At this point, I was already getting anxious and upset simultaneously. I had a feeling we were going to miss our connecting flight and NOT make it to our dinner reservation that evening. Thankfully, our story had a semi sweet ending…We did miss our connecting flight, however, I was able to push back the dinner reservation and we made it to GW Fins.
- Check the reviews on flights and airlines. Do their planes typically have mechanical problems? Are they known for always being delayed? What’s their reputation as an airline as a whole? Certain airlines have received a great deal of bad press lately, however, some rightfully so.
- Choose the lesser of the two evils. How much money do you want to save by booking a connecting flight? Are you using mileage and don’t have much options in choosing which airline to fly with? Is it really a big deal if you miss your dinner reservation? These are things to consider.
- Lastly, file a complaint. I am one to say that I dislike complainers (especially petty complainers), however, when NONE of the events that transpired were due to your inexperience and/or ignorance on your part AND you paid a fare (pun intended) price, then you ought to speak up. Some airlines are generous in compensating their clients for their mistakes, others are not. You win some, you lose some. But, you can’t win any if you don’t speak a plenty.
How about you? What did you learn from your nightmare flights and what can you recommend to me?